Record #17378
Examining the Effect of Customer-to-Customer Interactions on Satisfaction, Loyalty, and Word-of-Mouth Behaviors in the Hospitality Industry: The Mediating Role of Personal Interaction Quality and Service Atmospherics
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Original paper date
Jul 15, 2014
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Pre-retraction
15
Same day
0
Post-retraction
20
% post-retraction
57.1%
~4.2 citations/yr before retraction · ~2.3 citations/yr after
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