Xxera/openscience/retractions

Record #35537

Service complaint identification in hotel social media: A two-step classification approach

Jiahua Jin, Lu Lu

Journal

International Journal of Electrical Engineering & Education

Publisher

SAGE Publications

Original paper date

May 31, 2020

Original DOI

10.1177/0020720920928467

Country

Institution

University of Science and Technology Beijing, Beijing, PR China · Jiangsu Institute of Innovation and Development, Nanjing University of Finance and Economics, Nanjing, China · DeGroote School of Business, McMaster University, Hamilton, ON, Canada

Open access

No

Article type

Article in Press · Research Article

Broad categories

(B/T) Business - General (B/T) Technology

Citation lifecycle

How this paper is being cited

Pre-retraction

1

Same day

0

Post-retraction

3

% post-retraction

75.0%

~0.6 citations/yr before retraction · ~0.6 citations/yr after

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