Xxera/openscience/retractions

Record #68657

Determination of factors affecting customer satisfaction towards “maynilad” water utility company: A structural equation modeling-deep learning neural network hybrid approach

Ardvin Kester S Ong, Yogi Tri Prasetyo, Mariela Celine C Sacro, Alycia L Artes, Mariella Phoemela M Canonoy, Guia Karyl D Onda, Satria Fadil Persada, Reny Nadlifatin, Kirstien Paola E Robas

Journal

Publisher

Elsevier - Cell Press

Original paper date

Feb 21, 2023

Original DOI

10.1016/j.heliyon.2023.e13798

Country

🇮🇩 Indonesia · 🇵🇭 Philippines · 🇹🇼 Taiwan

Institution

School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Muralla St., Intramuros, Manila, 1002, Philippines · International Bachelor Program in Engineering, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li, 32003, Taiwan · Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li, 32003, Taiwan · Young Innovators Research Center, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines · Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia · Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya, 60111, Indonesia

Open access

No

Article type

Research Article

Broad categories

(B/T) Business - Marketing (B/T) Data Science

Citation lifecycle

How this paper is being cited

Pre-retraction

6

Same day

0

Post-retraction

0

% post-retraction

0.0%

~2.1 citations/yr before retraction · ~0.0 citations/yr after

— citing papers

Who is still citing this work

Loading…