Record #7516
The Effects of In- and Extra-role Customer Service on Customer Satisfaction and Loyalty - Evidence from Chinese Retailing Industry
Original paper date
Sep 20, 2009
Original DOI
Country
Open access
No
Article type
Broad categories
Notes from Retraction Watch
Date of retraction unknown, estimated from conference date.
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0
Same day
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Post-retraction
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% post-retraction
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~0.0 citations/yr before retraction · ~0.0 citations/yr after
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